### Returns and Exchange Policy for Miss Mayhem Clothing Store

At **Miss Mayhem Clothing Store**, we want you to love every purchase you make. However, if you are not completely satisfied with your items, we are happy to help you return or exchange them according to the following policy.

#### **1. Return Period**

You can return items within **14 days** of receiving your order. The 14-day period starts from the day you receive your package, not the day you place the order.

#### **2. Eligibility for Returns**

To be eligible for a return, your item must meet the following conditions:
– The item must be in its **original condition**, unworn, and with all tags still attached.
– The item must be **unwashed** and free from any damage, stains, or alterations.
– Returns are accepted for most items, but **sale items**, **accessories**, **underwear**, and **swimwear** (if applicable) cannot be returned for hygiene reasons unless the item is faulty.

If the item is returned after the 14-day period or doesn’t meet these requirements, we may refuse the return or offer a partial refund.

#### **3. How to Return an Item**

To start a return, follow these steps:
1. **Contact Us:** Email our customer service team at [your contact email] with your order number and details of the item(s) you wish to return.
2. **Return Authorization:** Our team will provide you with a **Returns Authorization** (RA) number and instructions on how to return the item(s). Please ensure you follow these instructions carefully to avoid delays.
3. **Pack the Item:** Securely pack the item(s) you wish to return in the original packaging (if possible) or another safe and secure box. You are responsible for ensuring the item arrives safely.
4. **Send It Back:** Send the item(s) back to us at the return address provided by our customer service team. We recommend using a **tracked shipping method** as we are not responsible for lost or damaged returns.

#### **4. Return Shipping Costs**

Unless the item is faulty or incorrect, the cost of return shipping is **the responsibility of the customer**. We recommend using a tracked service for returns, as we cannot be responsible for any items lost in transit.

#### **5. Refunds**

Once we receive your returned item(s) and verify that they meet the return conditions, we will process your refund. You will receive your refund to the original payment method within **7–10 business days**. Please note that the refund will exclude any shipping fees that were paid when placing your order.

If you paid via **PayPal** or other third-party payment systems, your refund may take slightly longer to appear in your account, depending on the provider.

#### **6. Exchanges**

We are happy to offer exchanges for items that are the wrong size or if you change your mind about the product. Please follow the same process as for returns, and indicate the new size or item you’d like to exchange it for. If the requested item is not available or out of stock, we will issue a refund instead.

#### **7. Faulty or Incorrect Items**

If you receive an item that is **faulty**, **damaged**, or **incorrect**, please contact us within **7 days** of receiving your order. We will offer you a full refund, exchange, or store credit, as per your preference. In such cases, **return shipping will be covered by Miss Mayhem**.

#### **8. Non-Returnable Items**

For hygiene reasons, we do not accept returns on:
– **Underwear** or **swimwear** (if applicable), unless the item is faulty.
– **Gift cards** or **digital products**.

#### **9. Customer Service**

If you have any questions about our returns and exchange policy, please contact us. We are happy to assist you and ensure your shopping experience with Miss Mayhem is as smooth as possible.